SUPPORT CENTER

If you've already purchased a subscription and it's not showing:

1. Open the InvoiceAI app
2. Go to Settings
3. Tap Manage Subscription
4. Tap Restore Purchases

Make sure you're signed in with the same Apple ID or Google account you used to purchase.

For iOS:

1. Open the Settings app on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select InvoiceAI
5. Tap Cancel Subscription

For Android:

1. Open the Google Play Store app
2. Tap your profile icon (top right)
3. Tap Payments & subscriptions → Subscriptions
4. Select InvoiceAI
5. Tap Cancel subscription

For iOS (Apple):

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your InvoiceAI purchase
4. Click Report a Problem
5. Select your reason and submit

For Android (Google Play):

1. Open Google Play subscriptions
2. Find InvoiceAI
3. Tap Request a refund
4. Choose your reason

Refunds are typically processed within 48 hours by Apple or Google.

Yes! You can upgrade anytime:

1. Open the app and go to Settings
2. Tap Manage Subscription
3. Tap View Premium Plans
4. Choose your preferred billing period

Apple or Google will automatically prorate your existing subscription.

1. Open the InvoiceAI app
2. Tap the + Create button
3. Select Invoice
4. Fill in client, items, and payment details
5. Tap Save and then Share/Export

💡 Pro tip: You can also use the AI assistant by asking: "Create a new invoice for John"

The AI assistant can help you:

• Create invoices and estimates quickly
• Answer questions about your revenue
• Find specific invoices or clients
• Get insights on your business performance
• Forecast revenue and track overdue payments

Just tap the AI icon and ask your question in natural language!

Examples: "What's my revenue this month?", "Show overdue invoices", "Create invoice for Sarah"

1. Open the invoice you want to share
2. Tap the Share button
3. Choose Export as PDF
4. Select how to share (Email, WhatsApp, etc.)

1. Go to the Clients tab
2. Tap + Add Client
3. Tap Import from Contacts
4. Grant permission when prompted
5. Select the contact you want to import

Note: Contact data stays on your device and is only used to populate client information.

YES! InvoiceAI is "Offline First".

All your data is stored locally on your device, so you can:

• ✅ Create invoices without internet
• ✅ View and edit existing documents
• ✅ Manage clients and products
• ✅ Export PDFs (cached templates)

Your data syncs automatically when you're back online.

Try these steps:

1. Force close the app and reopen it
2. Restart your device
3. Check for app updates in the App Store or Play Store
4. Make sure you have the latest OS version
5. Clear app cache (Android: Settings → Apps → InvoiceAI → Clear Cache)

If the problem persists, please contact us at support@elfarabey.com with details about what happened.

Make sure:

• You're signed in with the same account on all devices
• You have an active internet connection
• Background sync is enabled in app settings

Force a sync:

1. Go to Settings
2. Tap Sync Now
3. Wait for confirmation

If issues persist, try signing out and back in.

Common solutions:

1. Check your internet connection (templates need to download)
2. Make sure you have enough storage space
3. Try closing and reopening the app
4. Check if you've reached your monthly export limit (Free plan only)

Check the following:

• You have an active internet connection
• You haven't reached your daily message limit (Free/Pro plans)
• The AI service is not experiencing downtime

Free plan: Limited messages per day. Watch an ad for more messages or upgrade.

Pro plan: Higher daily limit.

Premium plan: Unlimited AI messages!

To permanently delete your account and all data:

1. Open the app and go to Settings
2. Scroll to the bottom and tap Account
3. Tap Delete Account
4. Confirm your decision

You can also request account deletion by visiting: Delete Account Page

We take privacy seriously. We collect:

• Account data: Email for authentication
• Usage data: App interactions for analytics (anonymous)
• Business data: Invoices, estimates, clients (stored securely)

Your data is encrypted and never shared with third parties except as required for app functionality (e.g., Firebase for sync).

Read our full Privacy Policy for details.

YES! We use industry-standard security:

• ✅ End-to-end encryption for all data
• ✅ Secure cloud storage with Firebase
• ✅ No payment info stored (handled by Apple/Google)
• ✅ Regular security audits
• ✅ Offline-first design (data stays on your device)

Your invoices and client data are stored locally first, then optionally synced to secure cloud storage.